Shipping and Returns

Returns & Refunds policy

You have the right to cancel your order within 30 days without giving any reason.

The deadline for cancelling an order is 30 days from the date on which you received the goods or from the date on which a third party indicated by you, other than the carrier, takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by emailing CONTACT@REILUE.COM and wait for our response.

We do not accept returns due to incorrect size selection. Please make sure that your measurements are accurate, for this we provide the SIZE GUIDE.

We will reimburse you within a maximum of 30 days from the day on which we receive the returned products. We will use the same means of payment that you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

For products to be eligible for return, please ensure that:

• The products were purchased within the last 30 days

• The goods are in their original packaging

• The following products cannot be returned:

• The supply of products made to your specifications or clearly personalized.

• The supply of goods which, by their nature, are not suitable for return, for example, goods that deteriorate rapidly or whose expiration date has already expired.

• The supply of goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

• The supply of goods which, after delivery, by their nature, are inseparably mixed with other items.
  

We reserve the right to refuse returns of any goods that do not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the products to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and traceable courier service. We cannot issue a refund without actual receipt of the goods or proof of return delivery received.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at CONTACT@REILUE.COM.